FAQs

Frequently Asked Questions.

At SMC Diamonds, we understand the importance of making an informed decision when it comes to selecting your jewelry. Our FAQ section provides detailed answers to all your inquiries, from choosing the perfect cut and understanding diamond certifications to customization options and care instructions.

Shipping Worldwide

We proudly offer worldwide shipping, ensuring that no matter where you are, your custom piece reaches you safely and securely.

Delivery in 4 Weeks

From the moment you place your order, our team works meticulously to deliver your custom jewelry within 4 weeks, bringing your vision to life with precision and care.

Certified Diamonds

Every diamond from SMC Diamonds is certified by either the IGI (International Gemological Institute), GIA (Gemological Institute of America) and laser-inscribed for authenticity, providing you with transparency and peace of mind.

What is the difference between a lab-grown diamond and a natural diamond?

Lab-grown diamonds are created in a controlled laboratory environment, using advanced technologies that simulate the natural growth process of a diamond. They are chemically and optically identical to natural diamonds; it's only the origin that differs.

How do lab-grown diamonds compare to natural diamonds in terms of quality and durability?

Absolutely. These lab-grown diamonds don't differ from natural diamonds in terms of hardness, brilliance, and endurance. Each of them is guaranteed by respected gemological institutes to be an authentic product.

Do you do custom-made rings?

We cater to unique, customized rings. Our skilled gemologists will help you create the most beautiful ring under your desires and specifications.

How long does it take to make a custom ring?

Processing of orders takes around 20-25 working days since each piece is created with accuracy and attention to detail.

Do your diamonds have any certifications?

The natural or lab-grown diamonds have a certificate of authenticity with laser inscription, and all are certified by such gemological institutions as IGI or GIA.

What is included in the lifetime warranty?

All our jewelry has a lifetime warranty, which guarantees no manufacturing defect. We also resize and clean your jewelry for free.

Do you clean purchased jewelry?

Yes, complimentary six-monthly cleaning services free of charge for three years after the purchase will keep your jewelry looking as brilliant as the day it was bought.

How do I book an appointment to visit your showroom?

We see clients by appointment only. You may reach out to us to make an appointment, or send us a message through our website or social media and book your time.

May I see your ring designs before ordering?

Yes, we have diversified lots of ring designs in the different cuts you can view that are available at our showroom during your appointment.

What metals do you use in your rings?

We work only on the finest gold and platinum to make sure that our rings are both sturdy and classy.

Where are you located? Can I just drop by without an appointment?

We're located at 409 Granville St, Vancouver. Because our service is more personal in nature, we encourage our customers to book an appointment to have a consultation that really addresses the specific needs you have.